Refund policy

If you can't find what you're looking for, feel free to reach out. We're always happy to help.

Returns & Exchanges

Since every order is prepared specifically for you, we do not accept returns or exchanges for reasons such as a change of mind, incorrect size selection, or personal preference.

Eligible Cases

If we've made a mistake, we'll make it right.

You may contact us at doltyro@gmail.com if:

• You receive the wrong product.

• You receive the wrong size compared to what you ordered.

• Your order arrives damaged.

To help us resolve your issue as quickly as possible, please include your order number along with clear photos of the item received.

Damaged Items

Please inspect your order upon delivery and contact us immediately if your item arrives damaged.

To process claims for damaged items, an uninterrupted unboxing video must be recorded starting before the package is opened and clearly showing the condition of the product upon opening. Unfortunately, we are unable to verify or approve damage claims without this video.

Wrong Product / Size

If you have received the wrong product or wrong size, please contact us within 24 hours of delivery so we can review your request and make it right.

Resolution

Once your request has been reviewed and approved, we'll arrange a replacement for the affected item at no additional cost. If a replacement isn't available, we'll provide an appropriate refund or alternative solution at our discretion.

Need Help?

If you have any questions before or after placing an order, feel free to get in touch.

Email: doltyro@gmail.com

We'll get back to you as soon as we can.